PROTECTING YOUR PRIVACY
Signature Care Pty Ltd is committed to protecting your privacy and to ensuring we can provide you with the best possible care and services. We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles.
COLLECTION OF INFORMATION
We collect personal information about individuals directly from the individuals, their legal representative or any other entities who may hold individuals’ personal information, for example: government agencies and individuals’ nominated GPs or allied health professionals, etc. We will only collect information for a purpose that relates directly to our functions and activities as an aged care provider.
We understand that you may not want to provide information to us.
The information we request of you is relevant to providing you with the care and services you need. If you choose not to provide us with some or all of the information we request, we may not be able to provide you with the care and services you require.
USE AND DISCLOSURE
We will use and disclose your personal information only for the purpose for which it was collected or for any other purpose that is otherwise directly related to our functions or activities as an aged care provider or otherwise permitted at law.
ACCESS AND CORRECTION OF INFORMATION
We require your consent to collect, use and disclose your personal health information so that we are able to provide you with care and services you require.
If we intend to use your health information for any other purpose, we will seek further consent from you.
We will not disclose your information to overseas recipients. If we do, we will take all steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles.
MAKING A COMPLAINT
If you wish to make a complaint about the way we have managed your personal information you may make that complaint in writing by setting out the details of your complaint to any of the following:
HOW TO CONTACT US:
If you have any questions in relation to privacy or how we manage your personal information, please contact us on 1300 1300 13. Alternatively, you can e-mail: Amal.Witnish@croft.com.au.
Download the Privacy Collection Statement