About Us
Our Philosophy - End to end, Holistic, Person Centred, Consumer Directed Care
Signature Care’s culture and reputation is promoted through the quality of our care and concern for our residents, their relatives, visitors, and the relationship all employees have with others at work.
To be considered a well-respected provider of quality care, service and accommodation by our residents, their families and friends, our staff and the broader community through innovation, technology and the engagement of well qualified, professional people, who promote residents’ rights and choices.
To enrich residents’ quality of life by supporting their independence, engagement and personal wellbeing in a trusted and caring home-like environment.
We value quality of care and believe our values are espoused and reflected by:
our philosophy of care, being person centred, inclusive and individualised to the preferences of those that have chosen our home to be their home;
our people we engage to deliver care and services in our Homes with professionalism, integrity, honesty and respect;
our approach that has a supportive and holistic care model that enables every person to exercise choice and age in place with dignity;
our residence being safe for those that choose to live and work there with a culture that fosters acceptance, belonging and is welcoming of residents’ family and friends;
our desire to embrace the unique, new and be at the forefront of best practice in service and care;
our community believing that we provide both a home and a workplace that strives for excellence and is committed to continuous improvement.
Graeme is the founder of Signature Care and provides input into the design for operational and client needs, business development, risk management, strategic direction, new developments and day-to-day management and mentoring.
Graeme has an extensive and specialised understanding of both State and Federal legislative frameworks for building of aged care living and Commonwealth funded aged care across design, development and operations. He has in-depth understanding of industrial relations, EBAs and OH&S requirements in construction, health, aged care and business.
Graeme has been Company Director of an ASX listed Public Company (Nova Health Limited) and appointed a board member of both the Australian Nursing Homes and Extended Care Association (ANHECA), the Victorian Chamber of Commerce and Industry (VECCI), and was Chairman and Federal President of ACAA for 3 years (1994-1997).
Ramsay Croft is a registered commercial builder. Ramsay joined the company in 2008 and is responsible for leading the in-house design, planning and construction teams and is heavily involved in the planning, design, procurement and the day-to-day build of all Croft Developments projects. Ramsay is responsible for ensuring projects are delivered on time, to budget, safely and to the highest build standards.
Ramsay has acquired in-depth specialisation in building aged care homes over the last 10 years. He is a key driver of innovation throughout the business with particular focus on new building products and techniques to deliver state-of-the-art homes. Ramsay leads with a hands-on approach and drives a strong safety culture through the construction process.
Ramsay has a double degree in Property & Construction and Planning & Design from Melbourne University. Ramsay was formerly employed with Multiplex, and Deutsche Bank in London (Capital Markets).
Amal Witnish joined the company in 2010 and supports the executive Operational Team by providing corporate governance and advice to Facility Managers on regulatory compliance matters (e.g. mandatory reporting), policy and procedure development and review, human resources management, complaints management, contract management, continuous improvement and various legal related matters.
Amal is passionate about ensuring that Signature Care is compliant with the Aged Care Quality Standards and that Signature Care is at the forefront of best practice in service and care delivery.
Amal holds a double degree in Law / Arts (majoring in Psychology) from Deakin University. Amal completed her legal traineeship with Hogan Dodds & Moore Lawyers, a boutique commercial firm with expertise in aged care and signed the Victorian Supreme Court Roll of Barristers and Solicitors in August 2010.
Stephen Pollock is the Chief Financial Officer (CFO) and is also a key contributor to the strategy and business development of Signature Care. As CFO, Stephen is responsible for the daily management of all financial reporting, compliance and is involved operationally to support improved business process and acquisitions.
Operationally, part of Stephen’s role incorporates benchmarking key operational drivers to ensure our homes are operating sustainably with appropriate levels of resources to ensure levels of care, support, accommodation & a lifestyle to our residents as well as staffing for which we can be proud of.
Stephen is passionate about providing aged care services to areas of need. This includes large amounts of research and statistical analysis followed by site visits and local consultation to identify areas of aged care need in the community.